FAQ
How Much Do the Services Cost?
• Commission: Starts at 10% and decreases for larger or more complex orders.
• The bigger the order, the better the supplier pricing and logistics savings.
• The bigger the order, the better the supplier pricing and logistics savings.
Where to Source Products?
The best platforms for finding products are Alibaba and Aliexpress, but we also use 1688, which offers the same items at better prices by dealing directly with factories.
What types of products can I source through your service?
We can help you source a wide range of products including electronics, apparel, and more, tailored to meet your business needs.
What kind of support can I expect after placing an order?
Our team offers continuous support throughout the order process, from production updates to handling any post-delivery queries.
How Does Shipping Work?
• Air Freight: 7-15 days (price depends on destination, parcel volume, and weight).
• Sea Freight: Up to 45 days (price depends on destination, parcel volume, and weight).
• Rail Freight: Up to 45 days (price depends on destination, parcel volume, and weight).
• Sea Freight: Up to 45 days (price depends on destination, parcel volume, and weight).
• Rail Freight: Up to 45 days (price depends on destination, parcel volume, and weight).
What Are the Terms and Conditions?
• Minimum Order Value: $2,000.
• Bulk Orders Only: Minimum 50 units per item.
• Exceptions: Orders of 10–20 different items from one supplier, totaling 50+ units; high-value items or electronics.
How do you ensure the quality of products from manufacturers?
We conduct rigorous inspections and quality checks at various stages of production to ensure that all products meet your specifications and quality standards
How Can I Make My Order More Cost-Effective?
Order larger quantities to lower product and shipping costs.
Use cost-effective shipping methods like sea freight.
Plan ahead to meet seasonal demand.
Can You Find a Factory and Order a Sample?
Yes. We charge $100–$300 depending on complexity, covering research, sample production, and timeline management.
How Does Payment Work?
• For Ready-Stock Items: 100% upfront payment.
• For Production/Customization: 30% upfront, 70% upon completion.
• Payment Methods:
* Wise, Payoneer, or local bank transfers.
* Cryptocurrency (USDT).
* Payments in USD or EUR to European accounts (adds 20% to invoice).
• For Production/Customization: 30% upfront, 70% upon completion.
• Payment Methods:
* Wise, Payoneer, or local bank transfers.
* Cryptocurrency (USDT).
* Payments in USD or EUR to European accounts (adds 20% to invoice).
What happens if there’s a delay in production or shipping?
We closely monitor all timelines and will keep you informed of any potential delays. We also work proactively to mitigate delays and find fast solutions.
Can You Help Develop a New Product?
Yes. We connect you with the ideal factory and manage the production process to ensure your requirements are met.
What if I need to cancel or change my order?
Orders can be canceled or modified under certain conditions. Please refer to our terms and conditions for details about order cancellations and modifications.
Are There Hidden Fees?
No. We value transparency. Specialized services like branding or custom product development may incur additional fees. As well as additional services – inspections, certificates and logistic.